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Our Policies & Other Important Details!

Payments & Cancellations

Retail Store

There are no refunds on retail purchases but we will gladly offer exchanges or store credit.

Classes and Workshops

In order to maintain class size, we require registration and payment prior to your scheduled workshop or class. All registration and payment is completed through our website. If for any reason this is not possible, please call the studio and make arrangements to pay in person before the date of the workshop. We can accept credit or cash if paying in person.

If you can't attend your registered workshop or class we are happy to offer credit to be used at a later date but we regret we are unable to provide refunds. In order to receive credit, we require 48 hours notice. This allows us to offer your spot to another student.

If for any reason The Simple Craft Company needs to cancel* or reschedule a workshop or class we will do our best to notify you in a timely manner and provide a full refund or, should the circumstance allow, offer an alternative date.

* Classes and workshops require a minimum of 3 students in order to run. If this number is not met the class will be cancelled and a full refund will be issued.

Class Information

There may, on occasion, be snacks offered during classes so please let us know if you or your child has any food sensitivities or allergies we should be aware of.

All our class instructors have undergone police background checks.

Please arrive at least 5 minutes before the class starts in order to get settled and make the most of every creative minute!

Regrettably The Simple Craft Company is not barrier free, having one step at the entrance and the bathroom located in the basement. There are, however, accessible washrooms located at Main Street library opposite the studio.